Annual Maintenance (Post-Certification Surveillance & Maintenance Support)

What Is Included

• Annual review and update of your QMS documentation to reflect changes in operations, regulations (e.g., FMCSA updates), or shipper requirements.
• Guidance on conducting effective internal audits and management reviews.
• Assistance with corrective actions from internal findings or customer complaints.
• Preparation and on-site/virtual support for annual surveillance audits (Years 1 and 2) and the triennial recertification audit.
• Performance monitoring reviews, including KPI analysis (e.g., on-time delivery, maintenance compliance).
• Unlimited email/phone support for QMS questions throughout the year.

What Is Not Included

• Direct payment of registrar fees or auditor expenses for surveillance/recertification audits.
• Full initial certification process (this is for already-certified carriers only).
• Major QMS redesigns due to significant business changes (e.g., mergers or new service lines) — these may require a separate project fee.
• On-site travel expenses for support visits beyond one annual visit (billed separately if required).